Shipping policy

Overview

We want your Starboard Lane order to arrive safely and on time. Because we carry both in-house catalog items and pieces fulfilled by trusted vendor partners, shipping timelines vary by product. Here's what to expect.

Order Processing Time

Please allow 2-3 business days for order processing before your order ships. Processing times may be longer during high-volume periods or holidays; we'll let you know if there's a delay.

Standard Catalog Items

In-stock fabric, wallpaper, and pillows ship directly from Starboard Lane via standard carriers. Typical transit time is 5 to 10 business days after processing, depending on your location. Exact shipping options and rates are calculated at checkout.

Vendor-Sourced and Dropship Items

Certain items, including rugs, furniture, mirrors, and other home goods, are fulfilled directly by our third-party vendor partners. For these items, please allow 2-3 business days for order processing and up to at least 4 to 6 weeks for shipping, though exact timelines vary by vendor and are noted on the product page when available.

Large furniture items may ship via freight carrier, who will contact you directly to schedule delivery; we ask that you respond promptly, as items not scheduled within 7 business days of arrival at the local terminal may be returned to the vendor.

Order Tracking

You'll receive a shipping confirmation email with tracking information as soon as your order, or each shipment within your order, leaves the warehouse.

Shipping Destinations

We currently ship within the United States, including the U.S. Virgin Islands. We are not able to ship to P.O. boxes for freight or vendor-sourced items. If you're located outside the U.S. and would like to place an order, contact us at hello@starboardlane.com and we'll do our best to help.

Shipping Delays and Backorders

Weather, carrier delays, and vendor production schedules can occasionally affect delivery timelines beyond our control. If an item is backordered, we'll notify you with an updated timeline and the option to wait, substitute, or cancel that item for a refund.

Lost, Damaged, or Stolen Packages

If your package arrives damaged, contact us at hello@starboardlane.com within 48 hours with photos of the item and packaging so we can file a claim and make it right. For packages that show as delivered but were not received, please contact us within 7 days of the delivery date so we can assist and, if needed, file a claim with the carrier.

Contact Us

Questions about your shipment? Reach us at:

Starboard Lane LLC Email: hello@starboardlane.com