Refund policy
Overview
We want you to love what you bring into your home. If something isn't right, this policy explains how returns, exchanges, and refunds work at Starboard Lane.
Return Window and Eligibility
Eligible items may be returned within 14 days of delivery for a refund, provided they are unused, unwashed, and in their original packaging with any tags attached. The 14-day window begins on the date your order is marked delivered. To be eligible, an item must be explicitly returnable; unless otherwise noted, all sales of standard catalog items follow the exclusions below.
Final Sale and Non-Returnable Items
The following are final sale and cannot be returned or exchanged:
- Fabric cut to order, by the yard
- Made-to-order or custom items, including custom colorways
- Rugs
- Mirrors
- Furniture
- Outdoor furniture
- Select Decor items
- Clearance and sale items
These items are marked as final sale at checkout.
Vendor-Sourced Items
Items fulfilled by our third-party vendor partners, including rugs, furniture, mirrors, and other home goods, are final sale and non-returnable unless the item arrives damaged or defective. If a vendor offers a more generous return policy for a specific product, that will be noted on the product page at the time of purchase.
How to Start a Return
To start a return, email hello@starboardlane.com with your order number and the item you would like to return before your 14-day window ends. We will confirm whether the item is eligible and provide next steps, including the return address.
Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method or as store credit, minus original shipping costs. Please allow up to 10 business days for the refund to appear. Return shipping costs are the customer's responsibility unless the item was damaged, defective, or shipped in error.
Exchanges
To exchange an eligible item for a different size, colorway, or product, please start a return as described above and place a new order for the item you'd like instead. This ensures the fastest turnaround.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or is not what you ordered, contact us at hello@starboardlane.com within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement, repair, or refund at no cost to you.
Contact Us
Questions about a return or refund? Reach us at:
Starboard Lane LLC Email: hello@starboardlane.com